Updated: 3/30/16
MEM contacted me to let me know that the problem employee was taken care of. I decided to give them a second chance and everything went well this time. I will continue to use MEM as they are convenient and prices are comparable. I feel as if the problem people have been taken care of but I will continue to double check their work and fees, as I would any other auto repair shop.
5 stars dad 5 stars
I took my car in to be inspected and they charged me for labor and bulbs in my third break light (before even asking me). I asked the front desk lady to clarify and she brought out the mechanic, Keith. He tried to convince me that they replaced 4 light bulbs in my third break light assembly by taking it out of the car, taking it apart and replacing lights. The assembly is LED (no bulbs) and after calling Toyota they verified there are NO BULBS in the third break light. They lied, charged me for work and parts they didn't put into the car and stole money from me.
I would recommend them 100%!!
I've been going to MEM Auto for my inspections and emissions for about 3 years. They're amazing!! Very fast and extremely friendly. I always have a long and pleasant conversation with the young woman at the front desk every time I'm there. Recently I had issues on my two front tires, she took me out there to show me exactly how bad they were and what to do to fix them. I'm sure there are some places that wouldn't have cared and passed me anyways. They always take care of me. I live an hour away now, but have absolutely no problem traveling that hour for their service.
Great business, great work, great customer service!
This is an awesome shop! We trust them completely and we have been taking our cars to them for years. Matt, Jennifer and the rest of the creware honest and really care about their customers. They even took the time to look at a used car for us before for we bought it to make sure it was a good purchase! They are wonderful!!!!
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Mem Automotive Specialty is a US Car Repair based in Hanover, Pennsylvania. Mem Automotive Specialty is located at 936 York St, Hanover, PA 17331, USA.
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